Customer's FAQ
General questions

Our service provides an API that allows you to solve different types of captchas.
API description is available here.
We don't offer a ready to use solution for custom tasks, but we have a catalog of software integrated with our service where you can find a software for your needs.

To avail our services, follow few simple steps:

  1. Register an account
  2. Top up your balance
  3. Go to Settings page to get your API key and then copy and paste it in your software
  4. Now you are ready to start using your software with 2Captcha.


Please follow this link for our current rates.

Our billing system configured to count every captcha we solve for the client so we do not provide any kind of free testing or trial period. If you do want to implement our service you should consider depositing at least $1 for the test.

Follow this link to deposit funds to your balance.

No, we don't have monthly or annual plans or bulk packages. You pay for each captcha we solve for you.

You can pay with PayPro Global as they offer PayPal option. You may also contact our support team for another way of paying using PayPal.

Please follow these steps:
1. Check the amount of approvals of your transaction. If you see at least 6 you may proceed to the next step. If you don't have 6 confirmations yet, wait for it. It could take some time depending on a fee of your transaction.
2. Follow this link:
3. Hit the Refresh button. It will force an update of the payment.

Your payment is still not confirmed by the payment gateway.
Some payments are not instant and confirmed during 1 hour, but sometimes payment gateways can hold it up to 3 days due to their fraud protection.
If the payment will not be confirmed payment gateway will automatically return your funds to the payment source.
Also please check the email provided during your transaction - payment gateway usually send you an email if something is wrong with your payment.

If the payment system didn't confirm your payment and more than one week passed then there's no chance that payment will be confirmed. Funds (if were charged) will be returned to your payment source automatically. Usually that happens within 30 days, but probably funds are already returned. We can only recommend you to try other payment method.

We offer API method to complain incorrect answers. Answers are checked by our moderators and we return funds to your balance if the answer was incorrect. Most software integrated with our service automatically send complains.

To request a refund please contact our support team providing the following information:

  1. Wallet ID used for the deposit (Please do not enter credit card info, if deposited using credit card);
  2. Amount Deposited;
  3. Exact Date of Deposit.

Captcha solving

2captcha is Human based solving service, we have many workers for this task. You can check the online statistics here.

It depends on many factors. You can find the current average stats here.

On March 2017 Google changed ReCaptcha algorithm to protect it from automated solution.
ReCaptcha now changes tasks and images many times during solution on many popular websites and that's why solution time is increased. Sometimes it takes more than 2 minutes because a real human needs so much time to pass the ReCaptcha, even if it's solved manually as normal user.
Anyway we still provide valid tokens and each token is valid for 120 seconds after solution so you can get a token before actually opening the page where you need to solve ReCaptcha and use it within 120 seconds.

You can check this page for the current stats.

Common reason of failure of ReCaptcha token submission:

  • token timed out - each token is valid during 120 seconds after passing the challenge, so you have at least 100-110 seconds after getting it from the API to submit it;
  • website uses callback for ReCaptcha and you don't call it correctly;
  • website uses some kind of additional protection and you have to find a way to override it.

Also starting from July 2018 there are cases when tokens are declined by ReCaptcha API. You can find more info in our blog

Please note that on the Requests count page you may see the detailed stats about the captchas you have sent including the IP-address of the sender and the amount of captchas. If you send ReCaptcha V2 we also gather information what domain send the captcha and what key has been used.
We do not change the price. The only thing that could affect your expenses is that you send more captchas than before.
If you didn't send all of the captchas in stats we suggest you to change the API-key, change the password and also change the password of your mail box linked to this account.

In most cases you just have to put your API key into your software. For more info on software configuration please refer to the documentation of your software or contact the developer.


You can change your password in your profile settings.

You can change your email in your profile settings. To change your email address you should have access to your current email. You will receive message with confirmation link on your current email. That was made for your safety.

We can't change your email manually. If you can't access your current email you should contact your email provider to restore access.

To reset your password use Password Recovery option on login page.

You will receive message with confirmation link on your email. Follow the link to complete password recovery process.

This feature will be implemented very soon.

Referral program

Referral program allows you to invite your friends to use 2Captcha and get some additonal income: referral comission is 10% of their spendings.

Referral comission is added to your balance automatically at the end of each day when your referrals spend money.

Find your referral link on the DASHBOARD, copy the link and send to your friend using email, your favorite messenger or post it somewhere in your blog or on the forum.

People who used your link for registration on 2Captcha will be your referrals.

That can happen in two cases:
- your friend didn't used your link or copied it incorrectly (lost some characters from the link)
- your friend was already registered on the website

It's not possible that your friend used the link correctly but not added to referrals - this system was tested and verified many times and works perfectly.

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