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  • Customer's FAQ

Customer's FAQ

General questions

How do I start?

Our service provides an API that allows you to solve different types of captchas. API description is available here.

We don't offer a ready to use solution for custom tasks, but we have a catalog of software integrated with our service where you can find a software for your needs.

To avail our services, follow few simple steps:

  1. Register an account
  2. Top up your balance
  3. Go to Settings page to get your API key and then copy and paste it in your software

Now you are ready to start using your software with 2Captcha.

Payments

What is the cost of the service?

Please follow this link for our current rates.

I would like to migrate to 2Captcha from other service but first I want to test it with my software. Could you give me free credits or trial period?

Our billing system configured to count every captcha we solve for the client so we do not provide any kind of free testing or trial period. If you do want to implement our service you should consider depositing at least $1 for the test.

How to add funds?

Follow this link to deposit funds to your balance.

Do you have monthly / annual plans?

No, we don't have monthly or annual plans or bulk packages. You pay for each captcha we solve for you.

How to pay with PayPal?

You can pay with PayPro Global as they offer PayPal option. You may also contact our support team for another way of paying using PayPal.

My Bitcoin payment was successful but I can't see it on my balance.

Please follow these steps:

  1. Check the amount of approvals of your transaction. If you see at least 6 you may proceed to the next step. If you don't have 6 confirmations yet, wait for it. It could take some time depending on a fee of your transaction.
  2. Follow this link.
  3. Hit the Refresh button. It will force an update of the payment.

Why my payment didn't show on my balance?

Your payment is still not confirmed by the payment gateway. Some payments are not instant and confirmed during 1 hour, but sometimes payment gateways can hold it up to 3 days due to their fraud protection.

If the payment will not be confirmed payment gateway will automatically return your funds to the payment source. Also please check the email provided during your transaction - payment gateway usually send you an email if something is wrong with your payment.

Why my payment status is still Pending?

If the payment system didn't confirm your payment and more than one week passed then there's no chance that payment will be confirmed. Funds (if were charged) will be returned to your payment source automatically. Usually that happens within 30 days, but probably funds are already returned. We can only recommend you to try other payment method.

Do we get refunds for wrong solved captchas or any sort of specific errors?

We offer API method to complain incorrect answers. Answers are checked by our moderators and we return funds to your balance if the answer was incorrect. Most software integrated with our service automatically send complains.

How do I refund the money I deposited if I don't need your service anymore?

To request a refund please contact our support team providing the following information:

  1. Wallet ID used for the deposit (Please do not enter credit card info, if deposited using credit card);
  2. Amount Deposited;
  3. Exact Date of Deposit

Captcha solving

Is 2Captcha Human Based or automated?

2Captcha is Human based solving service, we have many workers for this task. You can check the online statistics here.

What is the response time?

It depends on many factors. You can find the current average stats here.

Solving takes too long. Why?

On March 2017 Google changed ReCaptcha algorithm to protect it from automated solution. ReCaptcha now changes tasks and images many times during solution on many popular websites and that's why solution time is increased. Sometimes it takes more than 2 minutes because a real human needs so much time to pass the ReCaptcha, even if it's solved manually as normal user.

Anyway we still provide valid tokens and each token is valid for 120 seconds after solution so you can get a token before actually opening the page where you need to solve ReCaptcha and use it within 120 seconds.

How many workers are online?

You can check this page for the current stats.

My ReCaptcha V2 was solved incorrectly. Why?

Common reason of failure of ReCaptcha token submission:

  • Token timed out - each token is valid during 120 seconds after passing the challenge, so you have at least 100-110 seconds after getting it from the API to submit it;
  • website uses callback for ReCaptcha and you don't call it correctly;
  • website uses some kind of additional protection and you have to find a way to override it.

Also starting from July 2018 there are cases when tokens are declined by ReCaptcha API. You can find more info in our blog.

I noticed an increase in expenses, why does it happen?

Please note that on the requests count page you may see the detailed stats about the captchas you have sent including the IP-address of the sender and the amount of captchas. If you send ReCaptcha V2 we also gather information what domain send the captcha and what key has been used.

We do not change the price. The only thing that could affect your expenses is that you send more captchas than before. If you didn't send all of the captchas in stats we suggest you to change the API-key, change the password and also change the password of your mail box linked to this account.

Where do I find the software working on your API?

You may find it in our Software catalog.

How do I set up the Software?

In most cases you just have to put your API key into your software. For more info on software configuration please refer to the documentation of your software or contact the developer.

Account

How do I change my password?

You can change your password in your profile settings.

How do I change my email?

You can change your email in your profile settings. To change your email address you should have access to your current email. You will receive message with confirmation link on your current email. That was made for your safety.

We can't change your email manually. If you can't access your current email you should contact your email provider to restore access.

I forgot my password. How do I reset it?

To reset your password use Password Recovery option on login page. You will receive message with confirmation link on your email. Follow the link to complete password recovery process.

How do I delete my account?

You can delete your account using this link.

Referral program

What is Referral Program?

Referral program allows you to invite your friends to use 2Captcha and get some additonal income: referral comission is 10% of their spendings.

Referral comission is added to your balance automatically at the end of each day when your referrals spend money.

How can I invite referrals?

Find your referral link on the dashboard, copy the link and send to your friend using email, your favorite messenger or post it somewhere in your blog or on the forum.

People who used your link for registration on 2Captcha will be your referrals.

My friend registered. But I still have 0 referrals?

That can happen in two cases:

  • your friend didn't used your link or copied it incorrectly (lost some characters from the link)
  • your friend was already registered on the website

It's not possible that your friend used the link correctly but not added to referrals - this system was tested and verified many times and works perfectly.