Refund and Payment Policy

 

1)    Refund Policy

Chargeback within 30 days from payment day
You can request chargeback of balance left within 30 days from payment day.

Chargeback within 60 days from payment day
You can request chargeback within 60 days from the day of payment if you are not satisfied with service provided.

Chargeback terms
1. Chargeback is provided to the same account payment was received from only. If there are any third circumstances that make chargeback imposiible (e.g. customer’s account termination or card blocking), then chargeback is not provided.
2. Chargeback is proceeded within 1 calender month from the date of chargeback request receiving.


2)    Online Credit Card Payments
After you choose the online card payment and your request is approved by the manager, you get a notification to your registration email. The email message will contain the online card payment link for your order. Hit the link and you will go to the payment platform PayU where you can insert the necessary card data.

The data you enter on the PayU platform is protected with the PCI DSS security standard. We only get the information about your payment being completed.

The payment notification will be sent to your registration email.

Please note that we get the information about your payment within a short period of time that varies from 5 seconds to several minutes. Don't hesitate to contact us in case you have any longer delay or any other kind of problem with the payment processing. You can contact PayU via phone number 8-800-200-32-62.In order to contact our English speaknig operator, simply hold the line and when answered, ask the operator to speak English.

Please note that online card payments have 4% commission. Refunds are made according to the Refund Policy.  

3)    Pricing Policy
Webmaster’s price for 1000 solved CAPTCHAs starts from $0.5
The price grows with the system load: the more webmasters and the less workers are online, the higher is the bid for the CAPTCHA, automatically calculated by the 2captcha.com system. The bid limit is set by the system and equals $1.2 for 1000 CAPTCHAs. Nevertheless you can set your own bid limit in your account settings.


4)    Contact us
You can contact us via different means of communication, according to the following list:
•    Email: info@2captcha.com
•    Phone number: +7 495 215 1911
•    Create a support ticket here

5)    About the company
2captcha office is based in Russia at 9-1-19, Kirovogradskaya street, Moscow, PO 117519
Sole proprietor Khivrina Maria Anatolievna
Registraion number, OGRN: 314774604200843
Tax number, INN: 772609100305
9-1-19, Kirovogradskaya street, Moscow, PO 117519

6)    Terms of service
Before using the service please read the Terms of service carefully.

7) Online Card Payment Security with PayU
After you choose the online card payment and your request is approved by the manager, you get a notification to your registration email. The email message will contain the online card payment link for your order. Hit the link and you will go to the payment platform PayU where you can insert the necessary card data.

The data you enter on the PayU platform is protected with the PCI DSS security standard. We only get the information about your payment being completed.

The payment notification will be sent to your registration email.

Please note that we get the information about your payment within a short period of time that varies from 5 seconds to several minutes. Don't hesitate to contact us in case you have any longer delay or any other kind of problem with the payment processing. You can contact PayU via phone number +7 495 7213262. In order to contact our English speaking operator, simply hold the line and when answered, ask the operator to speak English.

8) Personal Data Protection
You provide the following data about yourself to 2captcha.com:

•    First Name
•    Last Name
•    Email
•    Phone number
•    Address

We use this data for your account and for delivering the service to you. 2captcha.com doesn't transmit your data to any 3rd party unless it is necessary for delivering you the service or demanded by the legal authorities. Please keep it in mind that 2captcha.com is not responsible for your personal data that you chose to place publicly on our website.