Refund and Payment Policy

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Refund Policy

  • Chargeback within 30 days from payment day

    You can request chargeback of balance left within 30 days from payment day.

  • Chargeback within 60 days from payment day

    You can request chargeback within 60 days from the day of payment if you are not satisfied with service provided.

  • Chargeback terms

    • Chargeback is provided to the same account payment was received from only. If there are any third circumstances that make chargeback imposiible (e.g. customer’s account termination or card blocking), then chargeback is not provided.

    • Chargeback is processed within 1 calendar month from the date of chargeback request receiving.

Online Credit Card Payments

After you choose the online card payment and your request is approved by the manager, you get a notification to your registration email. The email message will contain the online card payment link for your order. Hit the link and you will go to the payment platform PayU where you can insert the necessary card data.

The data you enter on the PayU platform is protected with the PCI DSS security standard. We only get the information about your payment being completed.

The payment notification will be sent to your registration email.

Please note that we get the information about your payment within a short period of time that varies from 5 seconds to several minutes. Don't hesitate to contact us in case you have any longer delay or any other kind of problem with the payment processing. You can contact PayU via phone number 8-800-200-32-62.In order to contact our English speaknig operator, simply hold the line and when answered, ask the operator to speak English.

Please note that online card payments have 4% commission. Refunds are made according to the Refund Policy.

Pricing Policy

Webmaster’s price for 1000 solved CAPTCHAs starts from $0.5 The price grows with the system load: the more webmasters and the less workers are online, the higher is the bid for the CAPTCHA, automatically calculated by the 2Captcha system. The bid limit is set by the system and equals $1.2 for 1000 CAPTCHAs. Nevertheless you can set your own bid limit in your account settings.

Contact us

You can contact us via different means of communication, according to the following list:

  • Email: support@2captcha.com

  • Create a support ticket on our website

About the company

2Captcha is based in Mahe, Seychelles

MegaIndex Inc.
Company number: 160974
Suite 1, Second Floor, Sound & Vision House, Francis Rachel Str., Victoria. Mahe, Seychelles

Service description

The company provides automatic image recognition services and image puzzle (CAPTCHA) recognition services. The cost of the services provided is indicated in the company's tariffs on the website.

Delivery

The services are provided online with authentication based on the unique user key (API key).

The unique user key (API key) is delivered to the email address of the user after the registration and permanently available in the user's cabinet on the website.

Terms of service

Before using the service please read the Terms of service carefully.

Online Card Payment Security with PayU

After you choose the online card payment and your request is approved by the manager, you get a notification to your registration email. The email message will contain the online card payment link for your order. Hit the link and you will go to the payment platform PayU where you can insert the necessary card data.

The data you enter on the PayU platform is protected with the PCI DSS security standard. We only get the information about your payment being completed.

The payment notification will be sent to your registration email.

Please note that we get the information about your payment within a short period of time that varies from 5 seconds to several minutes. Don't hesitate to contact us in case you have any longer delay or any other kind of problem with the payment processing. You can contact PayU via phone number 1-800-419-0157. In order to contact our English speaking operator, simply hold the line and when answered, ask the operator to speak English.

Personal Data Protection

You provide the following data about yourself to 2Captcha:

  • First Name

  • Last Name

  • Email

  • Phone number

  • Address

We use this data for your account and for delivering the service to you. 2Captcha doesn't transmit your data to any 3rd party unless it is necessary for delivering you the service or demanded by the legal authorities. Please keep it in mind that 2Captcha is not responsible for your personal data that you chose to place publicly on our website.