Enterprise Support
For tackling complex challenges, we offer our Enterprise Support service.
- Consulting from experienced personal managers
- Assistance with integrating custom API solutions
- Expedited handling of your requests
- Code review and help with bug fixing
Plan Comparison
We provide free support and offer an optional extended Enterprise Support service, which customers can purchase or receive for free by meeting one of the following conditions:
- Monthly expenses over $3,000
- Account balance over $5,000
Feature name | BasicFree | |
---|---|---|
Response Time | within 12 hours | within 4 hours |
Support Availability | 8:00 AM - 8:00 PM (Mon-Sun) | Mon-Sun |
Integration Support and Product Use2Captcha API. We help with setting up and integrating the CAPTCHA recognition API into your applications. We provide documentation, use cases, and technical support for development. Extensions. We offer browser and platform extensions that allow you to work with 2Captcha without complex setup. We’re ready to assist with the installation and configuration of these extensions. Github Libraries. We offer support for using the GitHub libraries to work with 2Captcha in various programming languages. Proxies. We provide the option to use proxy servers as part of CAPTCHA solving and are ready to assist with setup and integration. | Available | Available |
Custom Product ConfigurationOur team of experts can help customize the 2Captcha API, extensions, GitHub libraries, and proxies to meet your specific requirements. | Unavailable | Available |
Service NotificationsWe’ll promptly notify you of any updates, fixes, and improvements to the 2Captcha service. | Available | Available |
Error NotificationsIf any issues or disruptions occur while using 2Captcha, our system will promptly notify you to minimize any impact on your work. | Unavailable | Available |
Code Review for API UsageWe provide expert analysis and optimization of code that uses our service’s API in various programming languages. We support a wide range of languages. | Available | Available |
Bug Fixing AssistanceRecommendations for Error Resolution. We analyze encountered issues and provide advice and recommendations for resolving them. Detailed Instructions and Assistance with Bug Fixing. We help you identify and debug errors in your code. We then suggest methods and strategies for resolving them based on our experience. | Recommendations | Detailed instructions |
Code Examples of Ready SolutionsBased on our experience, we’ve compiled a list of practical solutions successfully used by our clients. We can share examples of successful cases, including code samples, instructions in your preferred language, and if needed, assistance with integration into your software. If necessary, we’ll connect you with developers until the issue is fully resolved. | Unavailable | Available |
Third-Party Software SupportOur technical specialists will consult your engineers on the compatibility of our API with your software, its functionality configuration, and troubleshooting. | Unavailable | Available |
Personal ManagerPersonal support includes individual guidance and consulting. You will be assigned a personal manager ready to assist with any questions and issues related to using our service. | Unavailable | Available |
Preferred Communication MethodConvenient communication channels and a flexible work schedule. | Unavailable | Available |
Data Parsing ConsultingProfessional consulting on data parsing, tailored to our clients, especially those who actively use parsers and face challenges with CAPTCHA solving. | Unavailable | Available |
Creating Customized SolutionsIntegration of specific features and tools needed for your work, whether it’s configuring the API, using specialized proxy servers, or creating custom solutions for complex recognition cases. | Unavailable | Available |
FAQ
What is Enterprise Support?
What services are included in the Enterprise Support package?
The Enterprise Support package includes:
- Detailed consulting and assistance in developing specialized software
- Expedited request processing
- Personal manager
- Priority service
How can I get Enterprise-level support?
How is Enterprise Support integrated?
What are the response times for Enterprise Support requests?
What communication channels are available for support?
How can I change or cancel the Enterprise Support service?
To learn more about how Enterprise Support helps customers achieve their objectives, contact sales.
Contact us