Enterprise Support

For tackling complex challenges, we offer our Enterprise Support service.

  • Consulting from experienced personal managers
  • Assistance with integrating custom API solutions
  • Expedited handling of your requests
  • Code review and help with bug fixing

Plan Comparison

We provide free support and offer an optional extended Enterprise Support service, which customers can purchase or receive for free by meeting one of the following conditions:

  • Monthly expenses over $3,000
  • Account balance over $5,000
Feature name

Basic

Free

Enterprise

$3,900 per yearBuy a plan
Response Timewithin 12 hourswithin 4 hours
Support Availability8:00 AM - 8:00 PM (Mon-Sun)Mon-Sun
Integration Support and Product Use

2Captcha API. We help with setting up and integrating the CAPTCHA recognition API into your applications. We provide documentation, use cases, and technical support for development.

Extensions. We offer browser and platform extensions that allow you to work with 2Captcha without complex setup. We’re ready to assist with the installation and configuration of these extensions.

Github Libraries. We offer support for using the GitHub libraries to work with 2Captcha in various programming languages.

Proxies. We provide the option to use proxy servers as part of CAPTCHA solving and are ready to assist with setup and integration.

AvailableAvailable
Custom Product Configuration

Our team of experts can help customize the 2Captcha API, extensions, GitHub libraries, and proxies to meet your specific requirements.

UnavailableAvailable
Service Notifications

We’ll promptly notify you of any updates, fixes, and improvements to the 2Captcha service.

AvailableAvailable
Error Notifications

If any issues or disruptions occur while using 2Captcha, our system will promptly notify you to minimize any impact on your work.

UnavailableAvailable
Code Review for API Usage

We provide expert analysis and optimization of code that uses our service’s API in various programming languages. We support a wide range of languages.

AvailableAvailable
Bug Fixing Assistance

Recommendations for Error Resolution. We analyze encountered issues and provide advice and recommendations for resolving them.

Detailed Instructions and Assistance with Bug Fixing. We help you identify and debug errors in your code. We then suggest methods and strategies for resolving them based on our experience.

RecommendationsDetailed instructions
Code Examples of Ready Solutions

Based on our experience, we’ve compiled a list of practical solutions successfully used by our clients. We can share examples of successful cases, including code samples, instructions in your preferred language, and if needed, assistance with integration into your software.

If necessary, we’ll connect you with developers until the issue is fully resolved.

UnavailableAvailable
Third-Party Software Support

Our technical specialists will consult your engineers on the compatibility of our API with your software, its functionality configuration, and troubleshooting.

UnavailableAvailable
Personal Manager

Personal support includes individual guidance and consulting.

You will be assigned a personal manager ready to assist with any questions and issues related to using our service.

UnavailableAvailable
Preferred Communication Method

Convenient communication channels and a flexible work schedule.

UnavailableAvailable
Data Parsing Consulting

Professional consulting on data parsing, tailored to our clients, especially those who actively use parsers and face challenges with CAPTCHA solving.

UnavailableAvailable
Creating Customized Solutions

Integration of specific features and tools needed for your work, whether it’s configuring the API, using specialized proxy servers, or creating custom solutions for complex recognition cases.

UnavailableAvailable

FAQ

What is Enterprise Support?
Enterprise Support is a specialized level of support designed for large companies and businesses. This service includes personalized service, priority issue resolution, and access to experts.
What services are included in the Enterprise Support package?

The Enterprise Support package includes:

  • Detailed consulting and assistance in developing specialized software
  • Expedited request processing
  • Personal manager
  • Priority service
How can I get Enterprise-level support?
Currently, to receive Enterprise-level support, you need to have an account balance of $5,000 or spend $3,000 in a month. Upgrading to this support level happens automatically. You can also buy this service for $3,900 per year.
How is Enterprise Support integrated?
Enterprise mode will be enabled automatically if conditions are met (read above) or when purchasing this service.
What are the response times for Enterprise Support requests?
In the Enterprise Support package, requests are handled with priority. The average response time is between 1 to 4 hours, depending on the urgency of the issue.
What communication channels are available for support?
Enterprise Support clients can contact us via email and messaging apps.
How can I change or cancel the Enterprise Support service?
Simply contact us through any available method (create a ticket).

To learn more about how Enterprise Support helps customers achieve their objectives, contact sales.

Contact us