Launched enterprise support plan
We are excited to introduce our enterprise support plan, a premium service designed to accelerate your business outcomes in the cloud.
Enterprise support plan: Accelerate business outcomes in the cloud
Key features:
- Consulting from experienced personal managers
- Assistance with integrating custom API solutions
- Expedited handling of your requests
- Code review and help with bug fixing
For more comprehensive needs, we offer enterprise support services that include access to contact support professionals, accelerated service-level response targets, and sessions for proactive mentoring and service reviews.
No matter how complex your support needs may be, we offers the technical and operational expertise needed to help you achieve peak performance and optimal value.
Pricing
Any user of the service can receive premium support by purchasing a subscription.
Enterprise support is also available for free by meeting any of the following conditions:
- Monthly spending
- Account balance exceeding a specified amount
The current price and specific details about the conditions can be found on the Enterprise support page.
Compare Support Plans: Free vs Enterprise
This table provides a clear comparison between the Basic and Enterprise support plans, detailing the features and benefits of each plan.
| Feature | Free | Enterprise |
|---|---|---|
| Response Time | within 12 hours | within 4 hours |
| Support Availability | 8:00 AM - 8:00 PM (Mon-Sun) | Mon-Sun |
| Integration Support and Product Use | ✅ | ✅ |
| Custom Product Configuration | ❌ | ✅ |
| Service Notifications | ✅ | ✅ |
| Error Notifications | ❌ | ✅ |
| Code Review for API Usage | ✅ | ✅ |
| Bug Fixing Assistance | Recommendations | Detailed instructions |
| Code Examples of Ready Solutions | ❌ | ✅ |
| Third-Party Software Support | ❌ | ✅ |
| Personal Manager | ❌ | ✅ |
| Preferred Communication Method | ❌ | ✅ |
| Data Parsing Consulting | ❌ | ✅ |
| Creating Customized Solutions | ❌ | ✅ |
FAQ
What is Enterprise Support?
Enterprise Support is a specialized level of support designed for large companies and businesses. This service includes personalized service, priority issue resolution, and access to experts.
What services are included in the Enterprise Support package?
The Enterprise Support package includes:
- Detailed consulting and assistance in developing specialized software
- Expedited request processing
- Personal manager
- Priority service
How can I get Enterprise-level support?
Currently, to receive Enterprise-level support, you need to have an account balance of ₽500,000 or spend ₽300,000 in a month. Upgrading to this support level happens automatically. You can also purchase this service for ₽390,000 per year.
How is Enterprise Support integrated?
Enterprise mode will be enabled automatically if conditions are met (see above) or when purchasing this service.
What are the response times for Enterprise Support requests?
In the Enterprise Support package, requests are handled with priority. The average response time is between 1 to 4 hours, depending on the urgency of the issue.
What communication channels are available for support?
Enterprise Support clients can contact us via email and messaging apps.
How can I change or cancel the Enterprise Support service?
Simply contact us through any available method - create a ticket.
Feedback
We value your feedback and want to ensure the service is perfectly suited to your needs: